Grievance Redressal Mechanism
Statutory compliance framework under Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021.
Contents
Rule 3(2) Information Technology Rules 2021 compliance:
1. Statutory Basis & Compliance
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, GoCrush has established a transparent Grievance Redressal Mechanism to address user safety, privacy, or legal concerns.
2. Designated Grievance Officer
3. Resolution SLA & Timelines
Every grievance receives a unique ticket reference and response within 24 hours.
Complaints are thoroughly investigated with formal resolution within 15 calendar days.
4. Official Grievance Filing Portal
5. Grievance Appellate Committee (GAC)
If you are not satisfied with the resolution provided by our Grievance Officer, you may file an appeal before the Grievance Appellate Committee (GAC) designated by the Central Government of India via gac.gov.in within 30 days of receiving our final order.