Grievance Redressal Mechanism
Statutory compliance framework under Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021.
In compliance with the IT Rules 2021, any legal notice, complaint, or privacy inquiry should be addressed to:
1. Statutory Basis & Compliance
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, GoCrush has established a robust, transparent Grievance Redressal Mechanism to address user concerns, copyright infringement, privacy violations, or safety reports.
2. Designated Grievance Officer
Users residing in India or international users with statutory legal inquiries may communicate directly with our designated officer:
3. Resolution SLA & Escalation Timelines
Every grievance is assigned a unique reference ticket number and acknowledged within 24 hours of receipt.
Complaints are thoroughly investigated and resolved with formal outcome communication within 15 calendar days.
4. Official Grievance Filing Portal
Submit your formal grievance or compliance notification directly using the portal below:
5. Grievance Appellate Committee (GAC)
If you are not satisfied with the resolution provided by our Grievance Officer, you may file an appeal before the Grievance Appellate Committee (GAC) designated by the Central Government of India via the online portal gac.gov.in within 30 days of receiving our final order.